Terms and Conditions
Coastal Vacation Rentals of the Florida Keys
Vacation and Short-Term Rental Agreement / Terms and Conditions Agreement
This rental agreement is entered into by and between the renter, hereinafter referred to as “TENANT(S)” & DELKO Vacation Rental Company d/b/a Coastal Vacation Rentals of the Florida Keys., 82889 Overseas Hwy, P.O. Box 1473, Islamorada, Florida 33036, hereinafter referred to as “COASTAL” or “MANAGER”. This agreement constitutes a contract between the TENANT(S) and COASTAL. Please read this Vacation and Short-Term Rental Lease Agreement thoroughly. Any money received by COASTAL for occupancy of vacation property indicates the acceptance of the terms and conditions of this Agreement. It is the responsibility of the TENANT(S) to be familiar with all policies within this Agreement. This occupancy will be in the form of a Vacation Rental only and not constitute a permanent or primary residence or other tenancy.
TERM OF LEASE: The lease begins at 4 p.m. EST on the “Check-in Date” and ends at 10 a.m. EST on the “Check-out Date”. Coastal will consider, but not guarantee, early Check-In or late Check-Out depending on property availability and cleaning schedule.
MAXIMUM OCCUPANCY: The maximum number of guests for this property is strictly limited to ____ persons. If the maximum occupancy is exceeded, tenants and all guests are subject to immediate removal and forfeiture of their security deposit and rental payment. Any day visitors must be approved prior to arrival.
RESERVATION DEPOSIT: A reservation deposit in the amount of one-half (1/2) the total reservation amount will be due at the time of booking. The deposit becomes non-refundable sixty (60) days prior to the occupancy date. The occupancy date shall be the first day of the rental period. The total balance due including security deposit, if applicable, is due thirty (30) days prior to the occupancy date.
CANCELLATIONS: Cancellations are required to be in writing or by electronic means. TENANT shall be entitled to a refund, less any non-refundable fees, if the reservation is canceled more than sixty (60) days prior to the occupancy date. TENANT shall not be entitled to a refund of the reservation deposit if the cancellation occurs within sixty (60) days of the occupancy date but before thirty (30) days of the occupancy date. TENANT shall not be entitled to a refund of any amounts paid if the cancellation occurs within thirty (30) days of the occupancy date. As an exception to the foregoing, TENANT shall be entitled to a refund of all amounts paid prior to cancellation in the event COASTAL is able to re-rent the property for the same price during the same rental period. If after cancellation the property is rented during the original rental period for a time period shorter than the agreed upon rental period, or for lower rental amount, COASTAL shall be entitled to deduct from the refund the difference between the amount of the original rental with TENANT (to include any and all taxes and fees) and the amount received from the subsequent rental. For all the reasons stated herein COASTAL highly recommends purchasing the CSA Travel Insurance Policy.
SMOKING: This is a NON-SMOKING property. No smoking is allowed inside of the Property whatsoever. Smoking is also prohibited on the Property’s porches and balconies.
PETS: No pets are allowed in or around the rental premises at any time without prior written consent from OWNER and COASTAL. This prohibition includes all animals, including Emotional Support Animals, that do not qualify as a “Service Animal” as defined by law. In the event guests require a Service Animal as an accommodation, guests shall provide written answers to the following questions at booking: 1) Is the Service Animal required because of a disability?; and 2) What work or task is the Service Animal trained to do? Owner/Coastal reserve the right to exclude or remove any animal from the premises, including a Service Animal, if the animal is out of control and the animal’s handler does not take effective action to control it, the animal is not housebroken, or the animal’s behavior poses a direct threat to the health and safety of others. If there is evidence of pets without prior written authorization, additional cleaning fees will be charged to the credit card on file.
RESPONSIBLE PARTY: TENANT must be at least 25 years old and must occupy the property for the entire reserved period, unless written approval for other arrangements is obtained from OWNER and COASTAL. Valid government identification for the tenant and any occupants must be provided upon request.
FALSIFIED RESERVATIONS: Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit, and/or rental money, and the TENANT(S) and any guests will not be permitted to check-in.
MAINTENANCE: It is understood that major systems within and around the property, such as air conditioning, washer, dryer, refrigerator, etc., may experience breakdowns from time to time. COASTAL and OWNER will make efforts to promptly address and repair any issues upon notification by the TENANT. Please note that living on an island may result in limited resources and potential delays in repairs. COASTAL and OWNER assumes no liability to the TENANT in the event of such occurrences.
REBATES AND REFUNDS: There will be no rebates or refunds given for inoperable appliances or faulty equipment, unfavorable weather, early departure, interruption of utilities (e.g., phone, electric, water, cable, wifi, swimming pool) malfunction, construction in the area, insects inside or outside the home, or other maintenance problems.
SUBSTITUTION OF ACCOMMODATIONS: Certain circumstances may cause TENANT’S confirmed unit to become unavailable. Therefore, COASTAL reserves the right to substitute comparable accommodations. COASTAL cannot guarantee the confirmed rate in these circumstances; however, accommodations and rates will be subject to TENANT’S approval. Should the above Property become unavailable or uninhabitable during the specified time due to unforeseen circumstances, including, but not limited to, hurricanes, storms, vandalism, flood, sale of the home, Owner’s actions, or so called “Acts of God”, COASTAL and OWNER will use reasonable efforts to present a property of comparable quality and utility, which then becomes the Property subject to this agreement. If TENANT requests a return of paid funds, this agreement becomes null and void for all parties.
ACCESS: TENANT agrees to allow access to the house and property to COASTAL and its agents upon reasonable notice (no less than 8 hours unless due to emergency or urgent circumstances) by telephone or in person. Agents include but are not limited to, plumbers, electricians, rental companies, pest inspection, etc. COASTAL reserves the right to inspect the premises and property interior upon 24 hours’ notice to Tenant. TENANT agrees not to deny access. If TENANT refuses to allow access to COASTAL or any agent designated by OWNER, COASTAL and OWNER reserves the right to terminate the TENANT’S rental and TENANT will immediately vacate the premises upon demand by COASTAL and will forfeit the rental payment.
REMOVAL POLICY: In addition to any other breach or violation of this Agreement, TENANT acknowledges and agrees that COASTAL or OWNER may remove or cause to be removed from the property any guest or occupant who, while at the property, illegally possesses or deals in controlled substances, violates any of the terms of this agreement, or who indulges in language or conduct which disturbs the peace and comfort of other guests or neighbors or which constitutes a nuisance or which injures the reputation, dignity or standing of the property or anyone who fails to make a payment of rent at the agreed-upon rental rate and fees at the agreed-upon times or anyone who fails to check-out at the agreed-upon time unless an extension of time is especially agreed to by the OWNER or COASTAL and the TENANT prior to check-out. Any notice to vacate may be given orally or in writing by COASTAL or OWNER to TENANT or occupant. If any TENANT who is asked to vacate early has paid in advance, COASTAL may retain any security deposit and rents paid without further notice as agreed upon liquidated damages, and in consideration for the execution of this Agreement COASTAL and OWNER reserve the right to proceed with a claim for damages.
END OF TERM: At the end of the term, the TENANT shall leave the premises clean and in good condition, remove all TENANT property, and shall be liable for the repair of any and all damages caused during their stay beyond normal wear and tear.
SUBLET: TENANT shall not sublet or assign this agreement without the written consent of COASTAL.
REPRESENTATION: COASTAL and its agents and employees are the agents and representatives of the property owner, pursuant to Florida law. The property owner and COASTAL are not responsible for loss, theft, or personal injury resulting from TENANT’S use of the subject property.
LIABILITY: By signing this Agreement, TENANT warrants that the TENANT, and all persons accompanying TENANT, to include guests, agree to hold harmless COASTAL and OWNER and his/her agents and assigns, from any liability due to injury, loss of life or loss of property by the tenant or any persons accompanying the TENANT.
HOLD HARMLESS AND INDEMNITY: TENANT is responsible for and shall indemnify the COASTAL and OWNER, upon demand and hold them harmless from any and all claims, liability, demands, actions, causes of action, expenses, damages, losses or injuries sustained by any person including TENANT, TENANT’S family, agents, guests or invitees as a result of or arising from the TENANT’S occupancy of the subject property, including but in no way limited to claims arising from the use of any pool, hot tub, spa-pool, water area or dock which are part of the rental premises. TENANT shall also be liable and indemnify OWNER and COASTAL upon demand for reasonable attorney’s fees and court costs, including the cost of appeals, incurred by OWNER and COASTAL in enforcing any of the terms, covenants or conditions of this Agreement or which are sustained by OWNER or COASTAL as a result of or arising from or during TENANT’S subject occupancy and tenancy. By signing this agreement, TENANT(S), and any guests or occupants of the property during the rental term, expressly warrant and agree to waive and give up any right to sue OWNER, COASTAL, or any of their officers, agents, or assigns (released parties), and to exempt and release said released parties from any and all liability arising as a consequence of any act or omission, including but not limited to, active or passive negligence, on the part of the released parties.
DISPUTE RESOLUTION: This agreement will be construed under Florida law. All controversies, claims, and other matters in question between the parties rising out of or relating to this agreement or breach thereof will be settled by first attempting mediation under the rules of the American Mediation Association or other mediator agreed upon by the parties. Any dispute not resolved by mediation shall be settled by binding arbitration using the Real Estate Industry Arbitration Rules of the American Arbitration Association (https://www.adr.org) unless the parties mutually agree to use other arbitration rules. The arbitrator may not alter the terms of this contract nor award any remedy not provided for in this Contract. The parties shall be allowed discovery in accordance with the Florida Rules of Civil Procedure.
SECURITY DEPOSIT: A security deposit is required to book a property managed by COASTAL. Depending on the property, TENANT may be provided the option of purchasing CSA Vacation Rental Protection or delivering certified funds (check, ACH, or EFT).
CSA VACATION RENTAL PROTECTION INFORMATION: As a part of TENANT’S stay, TENANT may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during TENANT’S stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000.00. Any damages that exceed $3,000.00 or are not covered under the plan will be charged to the credit card on file. If, during TENANT’S stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy [www.vacationrentalinsurance.com/g20vrd]. The Vacation Rental Damage is non-refundable and can be purchased up to, and including at, check-in. By submitting payment for this plan, TENANT authorizes and requests CSA Travel Protection and Insurance Services to pay directly Coastal Vacation Rentals of the Florida Keys any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Coastal Vacation Rentals of the Florida Keys directly if you do not wish to participate in this assignment. The policy only provides benefits for damaged real or personal property, and excessive cleaning is not considered damage, therefore no benefits are payable under the claim.
ADMINISTRATION FEE: TENANT agrees to pay a non-refundable administrative fee of 2% of the reservation total. This fee is due at the time of booking and is non-refundable. Failure to pay this fee may result in the cancellation of the reservation.
PROCESSING FEE: TENANT has the option to pay for the reservation using a check, wire, EFT, or credit card. If paying with a credit card, there will be an additional 4% credit card convenience fee that is non-refundable.
CREDIT CARD: TENANT must have a valid credit card on file for the reservation. COASTAL is authorized to charge for rental amounts, taxes, security deposits, cleaning fees, missing property, damages, fines, and violations of the rental agreement. If the credit card cannot cover the costs, the TENANT must provide an alternative method of reimbursement within 48 hours.
HURRICANE EVACUATION: Should Monroe County be placed on a mandatory hurricane evacuation order; TENANT(S) must vacate the property. If you have a special situation requiring assistance, please contact our office. Coastal will provide a prorated rebate.
CLEANING FEE: Cleaning fees are collected for each rental property and vary in price depending on the requirements of the property. The cleaning is for a one time post-departure cleaning required on all properties. TENANT(S) are required to leave premises clean and undamaged. Any additional cleaning over the previously collected amount will be billed to the credit card on file.
LINENS: Standard departure cleaning fee includes laundering of one sheet set for each bed and towel bath sets equivalent to maximum occupancy of the property. Beds do not have to be stripped at Check-Out. All beach / pool towels should be washed and dried before departure.
DISHES: Please load and start the dishwasher prior to departure. If the property does not have a dishwasher, please wash and leave to dry on the counter.
REFRIGERATOR/PANTRY: The refrigerator and pantry must be emptied at check-out. Unopened items can be left for housekeeping.
LOST AND FOUND / PERSONAL PROPERTY: COASTAL and OWNER are not responsible for any personal property lost, stolen, or damaged within the Rental Property. If TENANT(S) have lost an item during their stay, please notify COASTAL as soon as possible. We will use reasonable effort to help locate the missing item. If we discover any personal property, COASTAL will notify TENANT to arrange return. TENANT is responsible for shipping charges plus any applicable handling fee.
MINOR DAMAGE: Immediately report any spills or minor damage to COASTAL allowing us the opportunity to make any repairs or clean-up. Most accidents can be taken care of with little to no expense and allowing you to continue to enjoy your vacation.
TRASH: All interior and exterior trash must be collected and properly disposed of in exterior receptacle cans at check out. Please place at the street if trash pick-up is scheduled for the day of or the day after your departure. Excessive trash and overflowing cans will result in additional fees and be billed to the credit card on file.
POOL: Glass items are not allowed in or near the pool, as any broken glass will require immediate closure of the pool for safety. If glass is found, the pool will need to be drained, cleaned, and additional fees will be charged. Children must have adult supervision at all times. No pets are permitted in the pool. Compliance with these rules are essential for the safety and enjoyment of all tenants using the pool.
SECURITY CAMERAS: Exterior security cameras may be present around the rental property to prevent damage, reduce criminal activity, and monitor suspicious behavior. These cameras are solely for the protection of tenants and the property, and there are no cameras located inside the home.
OWNER’S PROPERTY: TENANT agrees not to access the owner's storage areas or owner’s closets, even if accidentally unlocked.
FURNITURE: All interior and exterior furniture must be left in the originally placed locations.
ALTERATIONS: TENANT shall not make any interior or exterior alterations to the property. Should any Property items need attention, please contact Coastal. If any un-permitted alterations are made, TENANT shall be liable for cost to bring the property back to its original condition.
DOORS, WINDOWS, A/C: If windows and doors are opened, the air conditioning must be shut off. Upon departure, all doors and windows must be closed and locked and the air conditioning set at 78 degrees. If your property has a physical key, please discuss arrangements with COASTAL.
REFRIGERATORS AND FREEZERS: Please do not store bait or chum in refrigerators or freezers. If discovered an additional cleaning fee will be charged to the credit card on file.
NOISE AND DISTURBANCES: TENANTS(S) agree to behave in a civilized manner, be a good neighbor, and respectful of the rights of your surrounding neighbors. A county noise ordinance requires that all music be turned off from 10 PM - 7AM. COASTAL has a zero-tolerance policy towards house, group, or bachelor/bachelorette style parties. If any complaints are received local law enforcement will be called. Should the issue giving rise to the complaint not be immediately corrected TENANTS(S) will be required to vacate the premises forfeiting, as agreed upon liquidated damages, the balance of the rental amount and any security deposit.
CERTIFICATION: I or we, the TENANT(S), hereby certify and consent that I/we have read the entire Agreement and Terms and Conditions Agreement and agree to the terms and will comply with them during the course of this vacation rental.
ADDITIONAL TERMS AND CONDITIONS: TENANT expressly agrees that this Agreement is also subject to the Terms and Conditions Agreement provided to TENANT.